Refund policy

Return Policy – Tokuo

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at service@tokuo.us.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always reach out with any return questions at service@tokuo.us.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care goods (beauty items)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.
If you’re unsure about a specific item, feel free to reach out to us at service@tokuo.us.

Exchanges

The fastest way to get what you want is to return the item you have, and once your return is accepted, make a separate purchase for the new item.

Refunds

Once we’ve received and inspected your return, we’ll let you know whether the refund is approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note it can take time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at service@tokuo.us.