Refund policy

Return and Refund Policy

We offer a 5-day return window. You may request a return within 5 days of delivery.

To be eligible, items must be unworn or unused, with tags attached and in their original packaging. Proof of purchase is required.

How to request a return

Email service@tokuo.us before sending anything back. Returns sent without prior approval may not be accepted.

Damaged, defective, or incorrect items

Please contact us as soon as possible after delivery and include your order number and clear photos of the issue so we can review it.

Refunds

After we receive and inspect an approved return, we will confirm whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

Exclusions

Items that are worn, used, missing tags, or not returned in their original packaging may not qualify. Sale items and gift cards are non-returnable unless required by applicable law.